What you’ll need to have

• You have amazing attention for details and can effortlessly juggle multiple competing priorities while keeping a smile on your face
• Your customer service skills are top notch – you can assess a customer’s needs quickly and sell them a solution, providing all sorts of support to aid them in their buying decision
• You are a total people-person and can strike up a conversation easily
• You have an obvious passion for IKEA products and design, as well as our Sustainability commitment
• You have about 6-month work experience in a high-volume sales or customer service environment
• You are totally cool with working in a physically demanding, fast-paced, environment (where you may have to lift heavy items that weigh up to 50 lbs. at any given time)

A day in your life with us

• Be an IKEA Ambassador by understanding that you impact the customer experience by offering home furnishing solutions and answering questions relates to customers home furnishing needs.
• Generally, help our customers find their way around the store, so they can get what they need.
• Responsible for ensuring recovered product is put away properly, that your area is stocked and presentable visually, and that all shelf labels are clear and accurate
• Identify customer needs by asking insightful questions and advise them on the best solutions for their homes
• Stay current and knowledgeable about in-store specials, delivery options, product features and benefits
• Support your team with additional duties, as required

About this work area

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Self-Serve Co-Worker

Please note, this is a Full Time Permanent position working minimum of 35 hours per week. Weekend availability is mandatory. You will have 5 shifts per week, with 2 days off in a row during the weekdays. This is a physically demanding role as you are continuously lifting, pulling and pushing up to 50 lbs of product in the Self Serve Warehouse.

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.